Returns Policy

14-day returns

This policy covers physical office supplies bought from Sarah-denver. You can return unused goods within 14 days of receiving them for a refund of the product price.

Nothing in this policy reduces your statutory rights if goods are faulty, damaged, or not as described.

How to return an item

Email info@sarah-denver.com or call 07540-580174 with your order reference, the items, and the reason for the return. Please wait for confirmation before posting anything back.

Goods should be unused, in a resaleable condition, and in their original packaging where possible. We may refuse a change-of-mind return if items have been used, written in, or returned incomplete.

Return address

Send approved returns to:

Sarah-denver
61 Queens Road, Newbury, England, RG14 7PA

Mark the parcel with your order reference. Unless we sent the wrong or faulty item, you are responsible for the cost of posting the return. We recommend a tracked service.

Refunds

Once we receive and check the return, we refund the product price to the original payment method. Card refunds through Stripe usually appear within a few working days, depending on your bank.

If we sent the wrong item, or the goods are faulty or not as described, we will cover the return postage and offer a replacement or a refund.

Trade orders

Orders placed for a business may follow the terms agreed on the purchase order. Contact us with the order reference and we will confirm the return route.