Quick answers

Frequently Asked Questions

Find answers to the questions we hear most often from offices, schools, and home workers ordering filing, paper, and desk supplies from our Hampshire warehouse.

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Practical guidance connected directly to the live catalogue and support flow.

Retractable Ballpoint Pen Set (Pack of 50)

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Retractable Ballpoint Pen Set (Pack of 50)

Smooth-writing retractable ballpoint with medium 1.0 mm tip in blue and black ink.

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Filing & Storage

Collection

Filing & Storage

Lever arch files, ring binders, document wallets, and magazine files in practical pack sizes for offices, schools, and home workspaces.

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Ordering and payment

We accept all major debit and credit cards through our secure checkout. Schools and registered businesses can request a VAT invoice at checkout or contact us to set up a trade account with payment by bank transfer.

All prices displayed include VAT at the current UK standard rate. There are no hidden handling fees or surcharges for card payments. Delivery is calculated at checkout based on your location and order weight.

If you need to amend an order after placing it, contact us as soon as possible on . We process orders quickly, so changes may not be possible if dispatch has already occurred.

  • Card payments accepted with no surcharge
  • VAT invoices available for schools and businesses
  • Contact us quickly if you need to amend an order

Delivery and returns

Same-day dispatch on orders before 2pm Monday to Friday. Next-day delivery to Hampshire, Dorset, and West Sussex. Other UK addresses typically receive orders within 2 to 3 working days.

Free standard delivery on orders over £50. Orders under £50 incur a flat £4.95 delivery charge to UK mainland addresses.

Unopened packs in original condition can be returned within 14 days of delivery. Opened, used, or damaged packs cannot be accepted for resale reasons.

Yes. Deliveries to Northern Ireland and Scotland may take an extra 1 to 2 working days. Contact us for a quote on Highlands and Islands postcodes.

Need more help?

Our team is based in New Milton, Hampshire, and available by phone and email on UK business days.

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